1.Product Quality Commitment

1.1 The products provided by Sichuan Xindian Cables Co. L.d. are brand new, unused and itact cable products which all met the requirements ofrelevant national standards, industry standards or enterprise standards and good process performance, stable & reliable quality,In order to ensure thestability and reliability of product qualty, our company stictly operates according to the IlSO90o1 qulity management system, and also focuses on thefollowing aspects in the internal production process:

1.1.1Sticly follow the requirements of the quality management system to control the fixed-point procurement of raw and au xiliay materials and theperiodic confirmation of suppliers.

1.1.2 Strictly control the key and special quality control points in the production process.

1.1.3 Carry out the inspecton of original and auiliary materials in stict accordance with relevant standards, and stictly control the processproducts, The finished products can only be shipped out after passing the test.

1.1.4Stictly follow the relevant standards and the company's technical process standards for packaging, storage and transportation.

1.2 In normal use condition,the companys products operate normally within the relevant national regulations to ensure stable and reliable quality

2.Product Service Commitment

Our company's service department is specfially responsible for customer service. According to the product sales process, we are divided into pre-sale service, in-sale service and after-sales service.

2.1 Pre-sale service

2.1.1 Organize customer discussion to introduce new products and promote product replacement.

2.1.2 Carry out consulting service, seriously answer various questions raised by customers, introduce product performance,technical parameters,

installation and use problems,and provide relevant technical information if necessary.

2.1.3 According to the special needs of customers, according to various factors such as the use environment.use conditions, and beaing apactyof different types of products, communicate with customers or carry out on-site inspections, and conduct new design to meet the needs.

2.1.4 According to the introduction of the customers use environment, provide a reference for the customers cable selecton or intallation.

2.1.5lfit is a prefabricated branch power cable, our company wil appoint a special technician to the ste to cooperate with the customer to cary outon-site measurements and make drawings for your confirmation.

2.2 In-sale service

2.2.1 Communicate the implementation of the order contract to the customer timely so that they understand wheter the order can be supplied andshipped in time.

2.2.2 Provide product certificate and quality certificate.

2.2.3 Answer the questions raised by customers during the production process or negotiate other requirements timely.

2.3.After-sales service

2.3.1 Ensure timely delivery of high-quality products that comply with relevant national cable standards.

2.3.2 Provide customers with necessary technical information, if customer demand, can organize technical personnel to asit in guiding intallationand commissioning.

2.3.3 Handle customer calls, letters, and visits in a timely manner, and quickly resolve various problems found by users. We promise: customerdsletter will be replied within the day, telephone inquiry will be answered immediately.

2.4 During the product warranty period (2 years) , the products that are confrmed by our company's technical personmel o be our responstolily wilimplement the "Three Guarantees" service to ensure that the user's interests are not lost.

2.5 in adtition to the product warranty period, the company wll continue to do after-sales service as usual, prompty sove the problems that ocurin the user's use, and customer satisfaction is the purpose of all our activities.

2.6 Service Tel:86-02861778725

Service Tax:86-02861778539

The service department provides services 24 hours a day,7 days a week. If you have any questions, please contact us in time!